Text-first guest help
Guests can ask simple questions from the same thread they use to verify their invite.
For wedding & event guests
Text the event concierge when you need help.
If your event has Guest Concierge, you can text from the phone number on your invitation to find your invite, check key details, and get connected to the right event contact.
Scene 01 / The guest problem
A guest needs the ceremony details again.
The answer starts in the same text thread they already use.
Event details should not depend on the host being available.
Text concierge
Find invite
Keep moving
SCS Concierge
SMS
Inbound text received
Hi, can you resend the ceremony details for Emma and Liam?
Guest
I can help. I found your phone on an invite. Confirm your last name?
Verified reply
Inbound text receivedPhone checked before sharing details
Verified invitationCeremony address, map, shuttle, schedule, reminders, and hotel block in one thread
Reply to concierge...
Verified guest answersText to find invite
Ad scene 1 of 7Opening hook
Guests can text the concierge when they need event details again.
Guest entry
Text to find invite
A guest can text from the phone number already attached to their invite.
The spot opens on a simple day-of question: the guest needs the invitation details again.
Video beats
00:00guest asks
00:08phone match
00:16address
00:24rain delay
00:32shuttle
00:40safe link
00:50planner note
Text
Find invite
Guest
Privacy
Guest text+1 202 555 0123
Phone checkMatched invite
Guest matchSarah Smith
Event detailsEmma + Liam
Rain delayCeremony 5:00 PM
ShuttleHotel pickup 4:15 PM
Privacy checkPassed
Follow-upQueued
Matched guest
Sarah Smith
Emma Wilson + Liam Chen
Verified phoneInvite linked
TextGuest entry
RSVPAttending
MealChicken entree
HotelSLS room block
AddressBandy Canyon
TransportShuttle 4:15 PM
ReminderText alerts on
Guest protections
Verified senderrequired
Repeated messagescontrolled
Per-phone useprotected
Unknown sendergeneral help
Phone-linked invite lookup
The concierge only unlocks event-specific help after matching a guest phone or sending a verified link.
RSVP and meal details
If the couple enables it, guests can confirm RSVP details, meal choices, allergies, and plus-one information.
Travel and room-block support
Destination guests can ask about room blocks, dates, hotel links, shuttle timing, and payment reminders.
Human follow-up when needed
Questions that need a person can be sent to the planning team with the guest context attached.
Private details stay protected
Event-specific details are only shared after the guest is matched or opens a verified invitation link.
How it works
Start with your invitation, then ask from the same text thread.
Guest Concierge is available only when the couple or planning team shares the concierge number. Once your phone is matched, the concierge can point you back to approved event information.
- Event-specific details are shared only after a guest match or verified link.
- Public pages explain how texting works without exposing private event details.
- Repeated or suspicious messages can be slowed before they reach the planning team.
- Sensitive questions are routed to a person instead of being answered automatically.
- Guest messages can still be saved for follow-up if automatic replies are paused.
Text from the phone number on your invite and the concierge can help you get back to the right event link.
Ask about the schedule, location, room block, travel notes, or other details the couple has shared.
When a question needs a person, the concierge can pass it to the planning team with your guest record attached.
Looking for your event link?
Use Find Invitation first. If your event offers Guest Concierge, the couple may also share a concierge number for text help.